Brainworks names new director of customer success

Jeff Jones

Jeff Jones has been named as the new director of customer success for Brainworks Software. 

This new position within Brainworks is designed to ensure that its customers are happy, successful and receiving full value from their Brainworks system. Jones will coordinate any and all support and implementation services that might be necessary and appropriate for any given customer. As an ombudsman for the customer, he will have access to the top levels of Brainworks to ensure timely resolution of any outstanding issues.

Rick Sanders, CEO and president of Brainworks, shared: "I am very happy to announce that Jeff Jones has accepted this new role and will focus on it immediately. Jeff has many years of experience working for a customer and as such is well-suited to understanding the myriad business (and technology) problems our customers are facing."

When asked about his new role, Jones explained: "In my new role I'm looking forward to working with the Brainworks' customer base on confronting industry wide opportunities and challenges. Brainworks' value is measured by our ability to create workflow efficiencies and reducing legacy cost while also creating revenue opportunities."

Brainworks software solutions have been installed at more than 1,000 North American newspapers over the past 30 years. Products include fully integrated classified and display advertising, circulation, ad production tracking and online proofing for print and online ads, video ad proofing, billing, accounts receivable, contract and credit management, classified pagination, ROP ad layout, and a state-of-the art CRM system supporting web, tablet, laptop, and Smartphone platforms.

Brainworks customers include individual newspapers as well as publishing companies, which incorporate multiple products and divisions into a single database.

Brainworks Software maintains offices in Sayville, N.Y.; Wichita, Kan.; and Belleville, Ontario, Canada.